Refund & Return Policy

Return & Refund Policy

At Woodmart.online, we want you to have a smooth and worry-free shopping experience. If you receive a damaged, incorrect, or eligible product, we're here to help.

1. Return Window

  • Return requests can be made within 5 days of delivery.

  • Products must be unused, undamaged, and in their original packaging.

  • Requests made after 5 days may not be accepted.

2. Return Eligibility

To qualify for a return, the product should:

  • Be unused and in its original condition.

  • Include the original packaging and accessories.

  • Have a valid order confirmation or invoice.

  • Not fall under our non-returnable items.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products due to customer misuse.

  • Personal hygiene products.

  • Customized or personalized products.

  • Clearance or final-sale products.

  • Products specifically marked as non-returnable.

4. How to Request a Return

  1. Email support@woodmart.online with your order number and reason for the return.

  2. Our team will review your request.

  3. If approved, we'll provide return instructions.

  4. Send the product back as instructed.

  5. After inspection, we'll process the eligible refund or replacement.

5. Damaged or Incorrect Products

  • Damaged product: Contact us within 48 hours of delivery with clear photos or videos.

  • Wrong product: Contact us within 3 days of delivery with your order details and supporting evidence.

  • Missing item: Contact us as soon as possible after delivery.

For verified cases, we may offer a replacement or refund, depending on the circumstances.

6. Refunds

Once your return is approved and the product has been inspected, any applicable refund will be processed to the original payment method, where possible.

Refund processing times may vary depending on your payment provider and bank.

Shipping charges may be non-refundable where applicable, except where required by law.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

To request a cancellation, contact our customer support team as soon as possible.

8. Important Information

Refunds and replacements are subject to product eligibility and verification. We recommend keeping the original packaging until you are satisfied with your order.

Nothing in this policy limits any consumer rights available to you under applicable law.

9. Contact Us

Need help with a return or refund? We're here to assist you.

Store: Woodmart.online